Services
Uprising Services offers innovative ways for businesses to get past barriers and become more responsive. Using a coordinated methodology, we develop functional roadmaps that assist the organization's business goals by considering how best to maximize its investments. In a world where markets are expanding quickly, it is crucial to provide clients with services that are both economical and produce better results. To preserve and retain our competitive advantage in the current market environment, we offer our clients high-end services.
Customer Service
Our multilingual customer service teams act as a critical link between lenders and their clients, ensuring seamless communication and problem resolution. Equipped with extensive training and compliance expertise, our agents handle queries, resolve complaints, and provide accurate information across all touchpoints. This focus on professional and empathetic engagement helps institutions achieve higher satisfaction scores, improved customer retention, and stronger brand loyalty.
Customer Retention & Verification
Retention and verification form the backbone of secure lending and portfolio health. At E-Solve, we execute robust KYC checks, stringent verification protocols, and proactive retention strategies to safeguard client portfolios. By minimizing fraud risk and reinforcing customer confidence at key stages, we help institutions reduce defaults, improve collection efficiency, and build sustainable long-term engagement.
Field Investigation
Our field investigation teams deliver reliable on-ground intelligence through pre-disbursal checks, address verification, and background assessments. Each investigation is executed with precision, ensuring accuracy, compliance, and transparency. With a pan-India presence and trained investigators, we provide clients with dependable data and insights that enable secure lending decisions and stronger customer lifecycle management.
Debt Collections (Hybrid Model)
Uprising Services operates on a hybrid debt collection model that strategically combines tele-calling operations with an extensive network of field collection agents. This dual approach ensures maximum customer reach, higher recovery efficiency, and better portfolio outcomes. Our collections framework is built on compliance, ethics, and customer dignity, allowing us to engage borrowers effectively while protecting institutional reputation. Scalable across 15 states with multilingual capabilities, our hybrid model gives clients a reliable, pan-India solution for sustainable collections.
Repossession
When repayment defaults lead to asset recovery, Uprising Services provides structured, transparent, and legally compliant repossession services. Our in-house repossession teams are trained to follow regulatory guidelines and maintain customer dignity while safeguarding lender assets. Through well-defined processes and legal automation tools, we minimize risk exposure, prevent disputes, and deliver seamless recovery of financed assets. With nationwide coverage and documented procedures, our repossession services ensure that lenders retain confidence while customers experience fairness and transparency throughout the process.
Omnichannel Communication
We empower lenders with seamless omnichannel communication strategies to ensure consistent and effective borrower engagement. Our platforms integrate voice calls, SMS, WhatsApp, email, and app-based reminders, creating a unified approach that adapts to customer preferences. By providing personalized, multilingual communication, we maximize response rates, reduce delinquencies, and enhance customer experience. The strength of omnichannel lies in delivering timely, compliant, and consistent messaging across multiple platforms — ensuring lenders maintain professional, dignified engagement while improving recovery performance and operational efficiency.
Bot Calling & IVR
E-Solve leverages AI-enabled bot calling and interactive voice response (IVR) systems to execute large-scale borrower outreach quickly and cost-effectively. Our smart automation tools allow institutions to handle high call volumes, multilingual engagement, and time-sensitive reminders without straining human resources. Bot-driven communication ensures accuracy, consistency, and compliance in every interaction, while freeing agents to focus on complex or high-value cases. This combination of automation and human oversight results in cost savings, faster resolution, and improved portfolio recovery for our clients.